3. Designing resilient systems
For a sustainable society to take shape, large systems need to be reconfigured. This is a cumbersome and time consuming process which often leads to insurmountable resistance. In the absence of expert navigation, this ship often sinks before it had a chance to sail.
We give all stakeholders in this innovation process a seat at the table. hearing their needs and motivations to be able to – together – design a new solution for the problems at hand. Service Design helps by empathising with all parties involved and, based on that, creating a common understanding of the problem and how to solve it on a systemic level. First taking it out of its current context, and then bringing it back into the original day to day activities.