Who is Milkymap?
Milkymap is a Dutch provider of Journey Mapping software. Their background in customer journey mapping and service design thinking enables them to build a trustworthy CX management tool, the Milkymap Galaxy platform. This platform can be used to digitize and organize journeys, create and track KPI’s and combine qualitative and quantitative data in one place. Long story short: smoother collaboration in your organisation to improve CX productivity.
What can you expect from this collaboration?
Combining our tools, skills and methods allows us to help organisations improve their CX management. It’s really simple, if you think about it. Milkymap provides all the service and knowledge needed to connect their platform to your way of working. They help you build a Customer Lifecycle Model as the foundation for your CX efforts. Then, by connecting external data sources, you can measure CX performance in real-time.
But CX management tools won’t magically start using themselves. To successfully embed something like this within your organization, you need to carefully consider the perspective of the internal user. How can you make sure that your dashboard is actionable? How can you guide your teams and colleagues in this new way of working? How do you make sure the journeys are based on actual insights? With our four-step approach, we will guide you through this process and enable you to direct your collective effort towards what truly matters.